[vc_row][vc_column][vc_column_text]RETURNS POLICY AND VOUCHER TERMS:

At Sorbet, it is our mission to provide 100% Guest satisfaction, seven days a week & wearing a smile. If you are not totally satisfied with your treatment, talk to us & tell us why & if we can’t turn that frown back into a smile, then your treatment is on us.

This policy forms part of the Sorbet Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

Subject to Section 56 of the CPA, the clauses are subject to the following reasonable guidelines:

Terms and conditions for physical vouchers/digital vouchers

Defective Goods

Subject to section 56 of the Consumer Protection Act No. 68 of 2008, (“the CPA”), if you have received a product from us and it is found that the container (either plastic or glass), is defective or leaking, or if the pump or nozzle mechanism is defective, please contact our Customer Care Line at 011 202 7940 within ten (10) days of purchase and we will gladly assist in providing you with a refund, replacement or store credit.

Please note that the product has to be in the original condition that it was procured in and should not have been opened or utilised.

What is a defect?

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section

Adverse Reactions

Some products (such as many anti-ageing creams) sold in-store contain active ingredients. Many of these products can cause a transient, mild irritation of the skin upon initial use thereof.

We recommend using these products only after a Face Mapping/Skin Scan/consultation and not to use these items more than three times a week initially and then gradually increasing to daily use.

Refunds on creams or treatments causing an adverse reaction will be judged on an individual basis.  If the guest has developed a more severe reaction to any of these products supplied by Sorbet, please contact the Guest Relations Team to advise further and they can be contacted on the Customer Care Line at 011 202 7940.

Unwanted Products / Product Returns

If you no longer want the product(s), you have purchased or ordered online, you may return it to our physical stores within 10 days if the product is unopened and the original packaging is still intact. Please note that the original tax invoice is required in order to process the return.

You may return an unwanted product to us, provided:

Products not eligible for returns

The following products are not eligible for a refund, exchange, or credit:

Services and Treatments

Subject to section 16 and 19 in conjunction with  Section 20 of the Consumer Protection Act No. 68 of 2008, (“the CPA”),

Please see our suggested return times on Services and Treatments:


Hair and other treatments

Eyelash Extensions

The Sorbet Group prides itself on the highest of quality standards.  Should you have any further concerns around your purchase(s) from any of our stores, do not hesitate to contact us on our Customer Care Line at 011 202 7940.[/vc_column_text][/vc_column][/vc_row]

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