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Book Treatments
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Book Treatments

Terms & Conditions

Sorbet Holdings and it’s Subsidiaries Limited

1. Acceptance of these Terms and Conditions

1.1 The terms and conditions contained herein are made available by The Sorbet Experience (Pty) Ltd.(trading as Sorbet), registration number: 2004/020621/07, on behalf of its affiliates, franchisees, subsidiaries, holding companies, and partners (“the Owner”). A copy of the terms and conditions is accessible on our website and at request and applies to all customer engagement platforms and other means of communicating with the customer, including, but not limited to:

1.1.1 Any website owned or operated by Sorbet (jointly, “the Websites”)

1.1.2 The booking platform is, available at https://sorbetgroup.zenoti.com/

1.1.3 The Sorbet Application, available via the Apple Store or Google Store

1.1.4 Any e-commerce platform (jointly “the Platforms”)

1.2 The terms and conditions set out below, including any additional document incorporated by reference (“Terms and Conditions”), apply to any person who uses, accesses, refers to, or views any part of the Platforms (“You” or “Your,” including cognitive terms).

1.3 These Terms and Conditions regulate the terms upon which You may use, access, refer to, or view (individually and collectively referred to as “Use”) the Platforms and the information, content, products, or services available on or through the Platforms (“the Platform Content”), whether or not the Platform Content is provided by or belongs to the Owner, its affiliates, subsidiaries, holding companies, partners, third-party providers, or any other party. The Platform Content includes but is not limited to any software, icons, text, graphics, photographic images, sound clips, advertisements, music, video clips, Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Program-Carrying Signals, Published Editions, Computer Programs, sound and television broadcasts, artwork trade names, logos, designs, trademarks, and service marks which are displayed on or incorporated in the Platforms. The terms “Literary Works,” “Musical Works,” “Artistic Works,” “Sound Recordings,” “Cinematograph Films,” “Program-Carrying Signals,” “Published Editions,” and “Computer Programs” shall bear the meanings assigned to such terms in the Copyright Act 98 of 1978.

1.4 Please see our complete guarantees and returns policy here: www.sorbet.co.za.

1.5 You agree that:

1.5.1 Clicking/checking the “I Agree” button, and/or making use of the Platforms signifies your agreement to comply with these Terms and Conditions which shall apply even where the Platform Content is provided by or belongs to our clients, affiliates, subsidiaries, holding companies, partners, third-party providers, or any other party; and

1.5.2 We may at any time amend, or impose additional terms and conditions relating to any service, the content, products, facilities, or functionality which is made available by the Owner or the Owner’s affiliates, subsidiaries, holding companies, or partners, by way of the Platforms or otherwise (“the Additional Terms and Conditions”). If You wish to Use these services, content, products, facilities, or functionality, You must agree to the Additional Terms and Conditions as defined herein.

1.5.3 You do not require notice of the amendment of these terms and conditions as each time you log onto the Platform you will conclude a new agreement with the Owner.

1.6 If You do not agree to these Terms and Conditions, You will not be allowed to Use the Platforms and the Platform Content, and you must immediately delete all copies of the Platform Content in Your possession or under Your control. This includes, but is not limited to, any Platform Content which has been copied or cached by You.

1.7 You are allowed to print a copy of these Terms and Conditions. If You have any difficulty printing these Terms and Conditions or require assistance in obtaining a hard copy or electronic copy of these Terms and Conditions or of the Additional Terms and Conditions, You should contact the Sorbet.co.za  call center on +27 11 202 7940.

2.1 You may use the Platforms to, inter alia, (i) browse and print the Platform Content, (ii) make purchases, (iii) make bookings for services, (iv) communicate with Us, (v) leave comments on the various blog posts, opinion polls and/or bulletin boards, and (vi) participate in any competition or promotion conducted through the Platform.

2.2 Subject to these Terms and Conditions and any Additional Terms and Conditions as defined herein, the Platforms and the Platform Content may only be used by you for the purposes set out in paragraph 2.1 of these Terms and Conditions and for lawful personal and non-commercial purposes (“the Permitted Use”). The Permitted Use does not extend to the source code of the Platforms or of the source code of any software or computer program that forms part of the Platform Content.

2.3 In addition, you are not allowed, without the Owner’s prior written approval, to:

2.3.1 Frame, link to, modify, distribute, commercialise, exploit and/or alter the Platforms or the Platform Content;

2.3.2 Incorporate any part of the Platform Content in any other work or publication; and/or

2.3.3 Perform any other act which may not be considered fair use. (collectively “Prohibited Acts”)

2.4 These Terms and Conditions and any restrictions on the Use of the Platforms or the Platform Content will also apply to any part of the Platforms or the Platform Content which is cached when Using the Platforms or the Platform Content.

2.5 Requests for approval to perform a Prohibited Act must be submitted to the Platform manager. The Owner is entitled, in its sole discretion, to withhold or grant consent. The Owner may also impose any conditions on any consent which is granted.

2.6 When printing the Platform Content, You must ensure that the following copyright notice appears prominently on every page which is printed: “Copyright The Sorbet Experience Pty Ltd All rights reserved”.

2.7 The Owner may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate:

2.7.1 The operation of the Platforms or any of the Platform Content; or

2.7.2 Your right to Use the Platforms or any of the Platform Content.

2.8 In agreeing to the above, you acknowledge, understand and accept that the Owner’s conduct as aforesaid shall not be a breach of these Terms and Conditions at all and shall not afford you the right to cancel these Terms and Conditions.

2.9 You may, in your sole discretion, at any time and for any reason and without prior written notice, suspend or terminate Your use of the Platforms or any of the Platform Content.

2.10 You may not transfer any rights granted to You in terms of these Terms and Conditions to any other person or entity.

2.11 The Owner is allowed to grant the same, similar, additional or different rights to any other person or entity.

2.12 You are solely responsible for obtaining and maintaining all facilities, services, products and equipment which may be required by You for purposes of the Permitted Use.

2.13 In Using the Platform, You undertake to refrain from performing or attempting to perform any of the following actions or facilitating the performance or attempted performance of such actions by other persons:

2.13.1 Any action that violates any of these Terms and Conditions;

2.13.2 Fraud, including without limitation to its common law meaning, solicitation or inducement of any person to participate in any commercial or non-commercial activities which are in the nature of a financial scam, “pyramid schemes” or “chain letters”; and

2.13.3 Violation or infringement of any intellectual property rights contained in clause 6 below.

3.1 Use of the Platforms and the Platform Content is entirely at Your own risk.

3.2 Subject to the provisions of the Electronic Communications and Transactions Act, No. 25 of 2002 (“the ECT Act”) and the Consumer Protection Act 68 of 2008 (“the CPA Act”):

  • 3.2.1 The Owner shall not be liable towards You or any third party for any loss or damage, of any nature whatsoever, suffered by You as a result of, without limitation, Your use of the Platforms and the Platform Content;
  • 3.2.2 You hereby indemnify and hold the Owner harmless against any loss, liability, expense, claim, penalty or damage whether direct, indirect, special or consequential arising out of Your use of the Platforms Content, or any actions or transactions resulting therefrom.
  • 3.2.3 In addition to the general scope of clauses 3.1 and 3.2 above, the Owner shall not be liable towards You or any third party for any loss or damage, of any nature whatsoever, suffered by You as a result of, without limitation, the unavailability, interruption, downtime, malfunction, or failure of the Platforms or the Platform Content for any reason whatsoever.

3.3 To the fullest extent allowed by law, if any of the limitations or exclusions of the liability of the Owner in these Terms and Conditions are held by any competent court, arbitrator or authority to be invalid or unenforceable, in no event will the total cumulative liability of the Owner to You exceed R1,000 (one thousand rand).

3.4 For the purposes of this clause 3 and clause 5 below, any reference to the Owner will be considered to also include the employees, officers, directors, representatives, agents, shareholders, affiliates, subsidiaries, holding companies, advisers, service providers, suppliers and content providers of the Owner.

3.5 The effect of clauses 3.1 to 3.4 is that in the event that you or a person not a party to this agreement suffer any loss or damage, whether as a direct or indirect result of Your use of, reliance upon the Platforms, the Platform Content or any transactions resulting therefrom, the Owner is not legally obliged to pay You for such losses or damage.

4.1 Any views or statements made or expressed on the Platforms are not necessarily the views of the Owner, the Owner’s affiliates, subsidiaries, holding companies, partners, directors, employees, officers, servants and/or agents.

4.2 The Platforms and the Platform Content are provided “as is” and are subject to change without notice.

4.3 The use of the Platforms is granted by the Owner to You free of charge and for no consideration. Therefore, Section 56 of the CPA Act does not apply to these Terms and Conditions, to the extent that there is no implied warranty that the Platforms and the Platform Content comply with the requirements and standards contemplated in Section 55 of the CPA Act.

4.4 Subject to the provisions of the ECT Act, the Platforms and the Platform Content are provided without any representation or warranty whatsoever, whether express, implied or statutory. This includes but is not limited to any representation or warranty as to the operation, integrity, compatibility, availability or functionality of the Platforms or as to the operation, accuracy, completeness, integrity, compatibility, availability, functionality or reliability of the Platform Content.

4.5 The Owner also makes no warranty or representation, whether express or implied, that the Platform Content is free of viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation of a computer system, computer network, any handset or mobile device, or Your hardware or software. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or Your hardware or software.

4.6 The Owner does not accept any responsibility for any errors or omissions on the Platforms or the Platform Content.

4.7 You must not rely on any warranty or representation, which allegedly induced You to agree to these Terms and Conditions, unless the representation or warranty is recorded in these Terms and Conditions.

4.8 The Platforms and the Platform Content are not intended to, and do not, constitute advice or a recommendation of any nature at all in respect of, but not limited to, any entity, institution, investment, service or product.

4.9 You must not enter into any transactions, make any investments, make decisions of any nature, including, without limitation, any purchases or any financial or commercial decisions, or incur any loss or liability based partly or wholly on the Platform Content. You should always obtain independent expert advice prior to making any financial, commercial or other decisions.

4.10 To the extent that the Platform Content contains any information related to any stock exchanges, financial markets, financial products, securities, derivatives, units, funds, currencies and/or exchange rates, You acknowledge that this information may not be accurate or complete. You further acknowledge that any assessment or reflection of the performance of any security, unit, fund, product, stock exchange, derivative or financial market does not mean that such performance will be repeated or should be relied upon in any way.

4.11 The effect of clauses 4.1 to 4.10 is that You agree that the Owner has not made the representations and warranties listed therein, and therefore you did not accept these Terms and Conditions based upon any such representation or warranty. Therefore, You agree that the Owner shall not be liable for any loss or damage You allegedly suffer as a result of such a representation or warranty.

5.1 The Platforms may contain references or links to other websites (“Other Websites”) and to the products, opinions or services of third parties. These references or links are not intended to be, and should not be interpreted as an endorsement, recommendation, or affiliation to these Other Websites or the opinions, products, services of third parties. Your use of Other Websites or the products or services of third parties will be entirely at Your own risk.

5.2 Subject to the provisions of the ECT Act and the CPA Act, the Owner shall not be liable for any loss, liability, expense, claim, penalty or damage, whether direct, indirect, special or consequential, arising from or related to the reliance on, use or attempted use of Other Websites or the opinions, products or services of third parties.

5.3 You may not make (and You may not allow any third party to make) any reference to the Owner, the Platforms or the Platform Content, whether by way of a link or otherwise, where the reference could in any way be interpreted as an endorsement, affiliation, or recommendation by the Owner in relation to You or a third party, or of Your services, products, opinions or conduct or those of a third party. 

6.1 The Platform Content, including (without limitation) any software, icons, text, links, graphics, photographic images, sound clips, music, ring tones, ring back tones, SMS tones, video clips, artwork, Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Program-Carrying Signals, Published Editions, Computer Programs, sound and television broadcasts, trade names, logos, trade marks, and service marks (collectively, the “Products”) are protected by law, including but not limited to copyright, patent and trade mark law, and are the property of the Owner and/or our licensors. Any unauthorised Use of the Platform Content is prohibited.

6.2 Subject to clause 2 above, You will not acquire any right, title or interest in or to the Platforms or the Platform Content other than those rights expressly granted to You in these Terms and Conditions. Your rights of Use are subject to these Terms and Conditions.

6.3 Where any of the Platform Content has been licensed to the Owner or belongs to any third party, Your rights of Use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and You agree to comply with such third party terms and conditions.

7.1 You may not Use the Platforms to obtain or distribute:

7.1.1 Copyrighted material or material protected by laws relating to intellectual property rights without the permission of the Owner;

7.1.2 Material containing viruses or any other destructive materials or data or code which is able to corrupt, interfere with, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation of a computer system or hardware or software;

7.1.3 Material which is defamatory, unlawful or contains hate speech; or

7.1.4 Bulk e-mail, whether solicited or unsolicited.

7.2 You must not interfere with or jeopardise the functionality or the operation of any part of the Platforms or attempt to interfere with or jeopardise, disrupt, disable, harm or otherwise impede in any manner the functionality or operation of any part of the Platforms.

7.3 You are strictly prohibited from Using the Platforms for “spoofing,” “hacking,” “flaming,” “cracking,” “phishing” or “spamming” or any other activity designed or aimed at achieving purposes similar or the same as the aforementioned acts.

7.4 You may not intercept any information transmitted to or from the Owner or the Platforms which is not intended by the Owner to be received by You.

7.5 You must respect other users of the Platforms at all times.

7.6 You must not:

7.6.1 Post, transmit or otherwise make available, through or in connection with the Platform anything that is or may be threatening, harassing, degrading, fraudulent, wrongful, obscene, indecent or otherwise objectionable;

7.6.2 Harvest or collect personally identifiable information about other users of the Platform;

7.6.3 Restrict or inhibit any other person from using the Platform (including hacking or defacing any portion of the Platform);

7.6.4 Use the Platform to advertise or offer to sell or buy any goods or services without the Owner’s express written consent; or

7.6.5 Create a database by systematically downloading and storing all or any Platform Content.

8.1 You may be required to register with the Owner in order to access certain (i) services offered by the Owner, or (ii) areas of the Platform. With respect to such registration:

8.1.1 We may refuse to grant you, and you may not use, (i) a user name (or email address) that is already being used by someone else; (ii) that may be construed as impersonating another person; (iii) that may belong to another person; (iv) that violates the intellectual property or other rights of any person; (v) that is offensive or (vi) that we reject for any other reason in our sole discretion.

8.1.2 Your username and password are for your personal use and not for use by any other person. You are responsible for maintaining the confidentiality of any password you may use to access the Platform, and agree not to transfer your password or user name, or lend or otherwise transfer your Use of or access to the Platform, to any third party. You are fully responsible for all interaction with the Platform that occurs in connection with your password or user name. You agree to immediately notify the Owner of any unauthorised use of Your password or user name or any other breach of security related to Your account or the Platform, and to ensure that You “log off”/exit from Your account with the Platform (if applicable) at the end of each session. The Owner shall not be liable for any loss or damage arising from Your failure to comply with any of the foregoing obligations.

9.1 By Using the Platforms, You agree that these Terms and Conditions create a binding agreement between the Owner and You, even though these Terms and Conditions are wholly or partly in the form of a data message. You agree specifically that:

9.1.1 The agreement will be treated as if it was concluded at the Owner’s physical address detailed in clause 16.1 below on the date on which You first made any Use of the Platforms;

9.1.2 An electronic signature is not required by You or the Owner for purposes of agreeing to these Terms and Conditions. You agree that by Using the Platforms or the Platform Content this will be sufficient evidence of Your agreement to these Terms and Conditions;

9.1.3 Any data message sent by You to the Owner will be deemed to have been sent from the Owner’s physical address detailed in clause 16.1 below if neither Your usual place of business nor residence is located within the Republic of South Africa;

9.1.4 Any data message sent by the Owner to You will be deemed to have been received by You at the Owner’s physical address detailed in clause 16.1 below if neither Your usual place of business nor residence is located within the Republic of South Africa;

9.1.5 Any communication sent to You by an information system programmed to operate automatically on behalf of the Owner will not be a data message attributable to the Owner or authorised by the Owner;

9.1.6 Subject to clause 9.1.5 above and clause 16 below of these Terms and Conditions, a data message sent by You to the Owner will only be treated as having been received by the Owner when same is received in the Owner’s server; and

9.1.7 This agreement will be interpreted and implemented in accordance with the laws of the Republic of South Africa and You agree to the jurisdiction of the courts of the Republic of South Africa.

10.1 The following rules shall apply to all competitions conducted through the Platform (“the Competitions”), unless other rules are specifically provided in relation to a competition:

10.1.1 The Competitions are only open to persons who are (i) natural persons, (ii) 18 years or older, and (iii) either South African citizens or permanently resident in South Africa;

10.1.2 All employees, directors, members, partners or agents of the Owner and/or its affiliated and associated companies are not eligible to participate in the Competitions;

10.1.3 Participation in the Competitions and any prizes redeemed are subject to these Terms and Conditions, which will be interpreted by the Owner in accordance with the contents hereof;

10.1.4 The Owners reserve the right to amend these Terms and Conditions at any time, without notice. The Owners will not be required to provide any reasons for any alteration or amendment of these Terms and Conditions;

10.1.5 The Owners shall not be liable to You or any third parties for any loss or damage, of any nature whatsoever, allegedly suffered by You as a result of your participation in any of the Competitions;

10.1.6 All information, rules or conditions relating to the Competitions, published in any publication or in any promotional or advertising material in any media, will form part of these Terms and Conditions;

10.1.7 Any prizes redeemed pursuant to the Competitions are not transferable and/or negotiable;

10.1.8 In the event of a dispute, the decision of the Owner will be final and binding in all aspects of the Competitions, and no correspondence will be entered into;

10.1.9 You hereby indemnify the Owner, its associated companies, advertising and promotion agencies, and its directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever in connection with Your participation in any of the Competitions.

10.1.10 Your attention is drawn to the Owner’s Privacy Policy, the contents of which form part of these Terms and Conditions of Use.

11.1 Blog posts, opinion polls and bulletin boards may, from time to time, be made available on the Platform.

11.2 By You posting or publishing any content or comment on the blog posts, opinion polls and/or bulletin boards, You:

11.2.1 Grant to the Owner a non-exclusive, transferable, sub-licensable, royalty-free, irrevocable, world-wide licence to use, publish, disseminate, distribute, reproduce, adapt, and/or sub-licence such content on the Platform and/or to any of its affiliated publications and/or websites and to use the content for, amongst others, its promotional, marketing and research purposes;

11.2.2 Acknowledge and agree that while the Owner is unable to review all content posted in the blog posts, opinion polls and bulletin boards, it reserves the right, in its sole discretion, to delete, edit or relocate any such content for any reason;

11.2.3 Acknowledge that should You disclose Your personal information in any of the comments posted by You, Your personal information may be viewed, collected and/or used by any other party Using the Platform. In such circumstances, You agree that the Owner shall not be obliged to protect Your personal information or any other interest in law or otherwise, and You indemnify the Owner from any loss (whether direct, indirect or consequential) You may suffer as a result of any party being privy to Your personal information;

11.2.4 Agree that You may use the blog posts, opinion polls and/or bulletin boards only for personal non-commercial purposes.

11.3 You further agree not to post or publicise:

11.3.1 Any content which may be considered, amongst others, abusive, obscene, defamatory, pornographic or illegal;

11.3.2 Off-topic content, or the same content in multiple blog posts;

11.3.3 Any graphics, audio or JavaScript files; and

11.3.4 Any content that may, in the opinion of the Owner, be seen as (without limitation) solicitation of funds or advertising of goods or services.

11.4 You acknowledge and agree that the Owner shall be entitled, in its sole discretion and for any reason, to prohibit You from posting any comment on the blog posts, opinion polls and/or bulletin boards.

You agree that Your communications on the Platforms may be intercepted, as defined in the Regulation of Interception of Communications Act 70 of 2002 (as amended), by the Owner or any other competent authority.

Please click here to view the Privacy Policy.

If you make a payment on the Platform, you agree to our Payment Terms. Please click here to view the Payment Policy.

15.1 At Sorbet, it is our mission to provide 100% guest satisfaction, seven days a week and wearing a smile. If you are not totally satisfied with your treatment, talk to us and tell us why and if we can’t turn that frown back into a smile, then your treatment is on us.

15.2 Subject to Section 56 of the CPA, the clauses are subject to the following reasonable guidelines:

15.2.1 Products must have been purchased directly from The Sorbet Experience (Pty) Ltd and its Franchisee Stores. We cannot accept returns of products purchased from other retail outlets who sell the same branded products. Please return those to the original store where purchased with a proof of purchase.

15.2.2 Unwanted & Defective Products must be returned within 10 days of the purchase date.

15.2.3 Please include a copy of your receipt (or a note with your order #, name, email address and phone number) and your reason for returning the product(s).

15.2.4 We cannot accept returns or issue refunds on products that have been utilised unless there is a proven reaction.

15.2.5 Products specified as non-returnable or not for resale cannot be returned.

15.2.6 Products purchased on sale may only be returned for the value purchased on the system and must be returned back to the original store that it was purchased from, within 5 days.

16.1 Physical/Digital vouchers cannot be exchanged for cash or credit

16.2 Physical/Digital vouchers cannot be replaced if lost or stolen

16.3 Voucher is redeemable for treatments or products only

16.4 Non-transferable and non-refundable

16.5 Can be redeemed at any Sorbet Salon, Man, Hairbar, Nails or freestanding Candi & Co nationwide

16.6 Voucher is valid for 3 years from date of issue

16.7 Upon purchase of gift cards, guests will be required to provide the following information to Sorbet: Name, Surname, and Cell phone number, for the sale to be processed.

16.8 Upon redemption of any voucher (whether online, physical or digital) guests will be required to provide the following information to Sorbet: Name, Surname, and Cell phone number, for the sale to be processed.

17.1 Subject to section 56 of the Consumer Protection Act No. 68 of 2008, (“the CPA”), if you have received a product from us and it is found that the container (either plastic or glass), is defective or leaking, or if the pump or nozzle mechanism is defective, please contact our Customer Care Line at 011 202 7940 within ten (10) days of purchase and we will gladly assist in providing you with a refund, replacement or store credit.

17.2 Please note that the product has to be in the original condition that it was procured in and should not have been opened or utilised.

17.3 What is a defect?

17.3.1 A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

17.3.2The following will NOT be regarded as defects and will not entitle you to a return under this section

17.3.2.1 Faults resulting from normal wear and tear;

17.3.2.2 Damage arising from negligence, user abuse or incorrect usage of the product;

17.3.2.3 Damage arising from a failure to adequately care for the product;

17.3.2.4 Damage arising from unauthorised alterations to the product; and

17.3.2.5 Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

18.1 Some products (such as many anti-ageing creams) sold in-store contain active ingredients. Many of these products can cause a transient, mild irritation of the skin upon initial use thereof.

18.2 We recommend using these products only after a Face Mapping/Skin Scan/consultation and not to use these items more than three times a week initially and then gradually increasing to daily use.

18.3 Refunds on creams or treatments causing an adverse reaction will be judged on an individual basis.  If the guest has developed a more severe reaction to any of these products supplied by Sorbet, please contact the Guest Relations Team to advise further and they can be contacted on the Customer Care Line at 011 202 7940.

19.1 If you no longer want the product(s), you have purchased or ordered online, you may return it to our physical stores within 10 days if the product is unopened and the original packaging is still intact. Please note that the original tax invoice is required in order to process the return.

19.2 You may return an unwanted product to us, provided:

19.2.1 It is undamaged and unused, with the original labels and stickers still attached.

19.2.2 It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).

19.2.3 It is not listed in the exclusion list – products not eligible for return.

19.3 The following products are not eligible for a refund, exchange, or credit:

19.3.1 Physical gift vouchers.

19.3.2 A beauty product, make-up or fragrance which has been opened or utilised (unless there is a proven reaction);

19.3.3 Products which have been personalised for you or made to your specifications, unless defective.

20.1 Subject to section 16 and 19 in conjunction with  Section 20 of the Consumer Protection Act No. 68 of 2008, (“the CPA”),

Please see our suggested return times on Services and Treatments:

20.2 Nails

20.2.1 Nail polish applications – An option for a reapplication or refund needs to be done within 2 days at the store in which the service was rendered in.

20.2.2 Gelish/Overlays/Sculpture/PolyGel/Gelish Dip/Acrylic applications – An option for a reapplication or refund needs to be done within 7 days at the store in which the service was rendered in.

20.2.3 In some instances, with colour application – the shade tends to transpose to what is showcased on the colour wheel and in the bottle. An option for a reapplication needs to be confirmed before leaving the store.  No refunds will be given after.

20.2.4 Nails that break, chip or smudge due to Guest behaviour (chips or breakages) can be repaired at the standard Sorbet repair prices

20.2.5 Nail growth and any nail application will eventually grow with the nail.  Due to this, we cannot offer a fill as a repair.

20.3 Hair and other treatments

20.3.1 All Guests are to confirm their satisfactory levels with ALL blowout and up-style services prior to leaving the store. No refunds will be given after.

20.3.2 Should a guest not be satisfied with the following hair treatments – colour, highlights, haircut, weaves, braids, etc. a 5-day re-do of the treatment will be permitted, at the store in which the service was rendered in

20.3.3 For any hair treatments (i.e. KST, B-Perfect, Olaplex, etc.), a guest will only be able to claim a treatment re-application within 5 days after the original treatment.

20.4 Eyelash Extensions

20.4.1 Individual Eyelash Extension Application – the best length, thickness and curl will be determined upon inspection of your natural lashes.

20.4.2 Refills are required within 2 – 3 weeks of your last treatment to ensure longevity of a full lash line.

20.4.3 Due to the natural life cycle of an eyelash, it is normal to shed 1 – 5 lashes per day as a full life cycle of an eyelash occurs every 60 – 90 days.

20.4.4 An option of reapplication or refund needs to be done within 1- 3 days at the store in which the service was rendered.

The Sorbet Group prides itself on the highest of quality standards.  Should you have any further concerns around your purchase(s) from any of our stores, do not hesitate to contact us on our Customer Care Line at 011 202 7940.

21.1 Subject to the variations or amendments provided for in terms of clause 20.2 below, no other variation or amendment, in any form whatsoever, of these Terms and Conditions will be enforceable or binding on either party unless that party has agreed to such variation or amendment in writing (which includes but is not limited to data messages and/or your clicking on the acceptance icon).

21.2 The Owner is entitled and reserves the right to vary or amend these Terms and Conditions from time to time and in its sole discretion (“Amended Terms and Conditions”). These Amended Terms and Conditions will be displayed on the Platforms. On the first occasion on which You Use the Platforms after the Amended Terms and Conditions have been displayed on the Platforms, if You continue to Use the Platforms after having had a reasonable opportunity to review the Amended Terms and Conditions, the Amended Terms and Conditions will immediately be treated as being effective and binding on You.

21.3 It is Your responsibility to access and familiarise Yourself with any Amended Terms and Conditions on each occasion that You make Use of the Platforms or the Platform Content.

22.1 Addresses for notices:

22.1.1 Except where stated otherwise in these Terms and Conditions, the Owner’s address for the service of any notice is:

Postal Address: Private bag X16, Rivonia, 2128

Physical Address: Building 4 & 5, Boulevard West, 142 Western Service Road, Woodmead, Johannesburg, 2196

Fax No: 011 234 6484

22.2 All notices to the Owner must be marked for the attention of the Platform Manager. All notices of a legal nature or relating to legal proceedings must be delivered by registered post to the postal address of the Owner and also either delivered by hand to the physical address of the Owner or sent to the fax number of the Owner.

22.3 Notices given to the above addresses will only be deemed to have been duly given:

22.3.1 14 days after posting, if posted by registered post to the Owner’s postal address;

22.3.2 3 days after delivery, if delivered by hand to the Owner’s physical address;

22.3.3 3 days after confirmed successful transmission, if sent to the Owner’s fax number.

23.1 Any dispute declared between You and the Owner arising out of or in connection with these Terms and Conditions or the Use of the Platform or the Platform Content, including after termination, cancellation or amendment of these Terms and Conditions, will be adjudicated in the Magistrate’s Court having the necessary jurisdiction to do so. This clause will continue to apply after termination, cancellation or amendment of these Terms and Conditions.

23.2 You and the Owner agree that both parties are entitled, but not obliged, to institute any proceedings arising out of or in connection with these Terms and Conditions or your Use of the Platform or of the Platform Content, in any Magistrates’ Court in the Republic of South Africa having jurisdiction over You or the Owner, even though the cause of action in question exceeds the jurisdiction of that court.

23.3 Neither You nor the Owner will be precluded from obtaining interim relief on an urgent basis from a court of competent jurisdiction pending the institution or resolution of a dispute or other legal proceedings.

24.1 In the event that it becomes necessary for a party (“the Innocent Party”) to these Terms and Conditions to institute any legal proceedings against the other party (“the Guilty Party”) in order to enforce any provision of these Terms and Conditions, any and all costs, including legal costs on attorney and own client scale and value-added tax, incurred by the Innocent Party arising out of Your Use of the Platforms or the Platform Content, or a breach of these Terms and Conditions, will be borne by the Guilty Party.

25.1 You may not cede, assign or transfer any of Your rights and obligations in these Terms and Conditions without the prior written consent of the Owner, which consent shall not be unreasonably withheld.

25.2 The Owner may not cede, assign or transfer any of the Owner’s rights and obligations in these Terms and Conditions without Your prior written consent, which consent shall not be unreasonably withheld.

26.1 The clause headings in these Terms and Conditions have been inserted for convenience only and will not be taken into consideration in the interpretation or affect the constructions of these Terms and Conditions.

26.2 Any reference in these Terms and Conditions to the singular includes the plural and vice versa. Any reference in these Terms and Conditions to natural persons includes legal persons. References to any gender include references to the other genders and vice versa.

26.3 Unless the context requires otherwise or it is expressly stated to the contrary, any words and phrases:

26.3.1 Defined in these Terms and Conditions will bear the same meaning throughout these Terms and Conditions;

26.3.2 Not defined in these Terms and Conditions but defined in the ECT Act will bear the same meaning given to them in the ECT Act.

26.4 A copy of the ECT Act can be viewed and downloaded at http://www.polity.org.za/pdf/ElectronicCommunications.pdf. It is your responsibility to ensure that the copy downloaded is the most recent version of the ECT Act.

26.5 In the event that any of the terms of these Terms and Conditions are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.

26.5.1 References to “writing” or notices “in writing” by the Owner in these Terms and Conditions do not only include writing on paper signed in ink by an authorised representative of the Owner and specifically include any writing which may be in electronic form.

26.5.2 No relaxation or indulgence which either party may grant to the other will be deemed to be a waiver of any of the indulgent party’s rights in these Terms and Conditions or in law.

26.5.3 In the event of any conflict between these Terms and Conditions and any Additional Terms and Conditions, the Additional Terms and Conditions will prevail.

26.5.4 The termination of the agreement created by these Terms and Conditions will be without prejudice to any other rights or remedies that You or the Owner may be entitled to under this agreement or at law, and will not affect any accrued rights or liabilities of You or the Owner nor the coming into or continuance in force of any provision of these Terms and Conditions which is expressly or by implication intended to come into or continue in force on or after such termination.

27.1 The promotion runs exclusively for the dates advertised and while stocks last. It is only valid for the treatments/products listed on the promotional material. The promotion cannot be used in conjunction with any other promotion or sales item, or with any exclusions mentioned on the promotional material. Where promotions require the presentation of the promotional material to qualify, no discount/offer will be given should the customer fail to present said material. E&OE.

28.1 Your membership allows you to earn points on purchases and treatments made at Sorbet Salon, Sorbet Nailbar, Sorbet Hairbar, Sorbet Man, and Candi&Co. outlets in South Africa.

28.2 Each point is equivalent to R1 in reward value and is issued immediately once the sale is completed, based on your loyalty tier.

28.3 Rewards can be redeemed at any Sorbet Salon, Sorbet Nailbar, Sorbet Hairbar, Sorbet Man, and stand-alone Candi&Co. outlet in South Africa.

28.4 Rewards are only redeemable against treatments.

28.5 Rewards are only redeemable for treatments by loyalty members.

28.6 A minimum of 50 points is required before any points can be redeemed.

28.7 The number of points you earn is calculated using the following standardised formula across all tiers:
(Total Qualifying Spend ÷ R3,000) × Tier Reward Value, rounded down to the nearest whole number.

For example:
If you spend R1,210 and you are in the Green tier (R50 reward value), your calculation would be:
R1,210 ÷ R3,000 × R50 = R20.17, and you will earn 20 points.

Each tier has a different reward value:

  • Green Tier: R50 per R3,000 spend
  • Blue Tier: R100 per R3,000 spend
  • Silver Tier: R150 per R3,000 spend
  • Gold Tier: R200 per R3,000 spend

28.8 As a new loyalty member, your membership tier will be determined based on your qualifying spend over the last 12 months at any Sorbet store (including Sorbet Salon, Sorbet Nailbar, Sorbet Hairbar, Sorbet Man, and Candi&Co.). To advance to a higher tier, you need to achieve enough qualifying spend to meet the requirements of the next tier during the current 12-month cycle from your anniversary date. Your tier will automatically upgrade within 24 hours of your last qualifying spend. Tier reviews occur annually on your anniversary date from when you joined the Loyalty Programme, based on your qualifying spend in the previous 12 months, and any tier downgrades will take effect on that date.

For example, if you achieve Gold status in 2023, you will retain Gold for the entire year. During this time, you must earn enough points to maintain Gold status for 2024. If you do not earn sufficient points to keep Gold status, your Sorbet Tier status will change based on your qualifying spend during that 12-month period.

28.9 Membership is open to all Sorbet Salon, Sorbet Nailbar, Sorbet Hairbar, Sorbet Man, and stand-alone Candi&Co. guests over the age of 16. Only one membership is allowed per person, and conversely, a membership number is only valid for a single person.

28.10 Membership is linked to your individual cellphone number.

28.11 Members will receive the occasional communication regarding their membership, point balances, bookings, rewards, and surveys. These communications are non-optional. Sorbet Salon, Sorbet Nailbar, Sorbet Hairbar, Sorbet Man, and stand-alone Candi&Co. undertake that none of these communications will contain marketing material of any sort.

28.12 Members have the right to opt in for all other communications via email and/or SMS and reserve the right to opt out at any time. Personal information will not be shared with third parties except where necessary for the operation of the programme.

28.13 Sorbet Salon, Sorbet Nailbar, Sorbet Hairbar, Sorbet Man, and stand-alone Candi&Co. reserve the right to alter and amend the terms and conditions of the operation of the loyalty programme at any point in time. The most up-to-date version of these terms, as well as a copy of our Privacy Policy (on our footer), which also applies to the loyalty programme, can be found at www.sorbet.co.za.

These Terms & Conditions (“Terms”) govern the Sorbet Group’s competition in partnership with MotherkindCo (“the Competition”). By entering the Competition, all participants agree to be bound by these Terms.

29.1 Competition Period

  • The Competition runs from 5th December 2025 to 3rd of January 2026. Entries received before or after this period will not be accepted.
  • The Sorbet Group (“Sorbet”) reserves the right to extend the duration of the competition, if necessary. Should the closing date be extended, a notification will be placed on the platform where the Competition was first published.
  • The winner of the Competition will be drawn by random selection from all eligible entries.
  • The winner will be announced on the 9th of January 2026. The winner will be informed by [WhatsApp or by phone] that he/she has won the prize.

29.2 How to Enter the Competition

29.3 Qualifying Products

  • For the purposes of the Competition, a “Qualifying Product” is defined as one (1) full-sized Motherkind product or one (1) full sized MANKIND product equating to a value of R500 or more.
  • b) Motherkind / Bodygold single sachets or individual sample sachets do not qualify for entry.

29.4 Entry Validity

Each purchase of a Qualifying Product equating to a value of R500 rand or more counts as one (1) entry to the Competition. Multiple entries are permitted, provided each entry supports the purchasing requirements.

29.5 Eligibility to Enter the Competition

All entrants must be 18 years or older at the time of entry and must reside in the Republic of South Africa.

29.6 Travel Documentation

Entrants must possess a valid passport with at least six (6) months’ validity from the travel date.

29.7 Prize Details

The prize includes an all-inclusive trip for the winner and one (1) partner.

The prize includes:

  • Return Safair Economy flights for 2 Adults.
  • Airport transfers return.
  • Accommodation for 2 Adults in a Double Standard Room with early morning check-in.
  • Accommodation will be at the Hotel in Riu Jambo in Zanzibar.
  • All – Inclusive package includes:
    • Breakfast in the main restaurant, Maisha.
    • Lunch in the main restaurant, Maisha.
  • Dinner in the main restaurant, the Asian restaurant, Kulinarium or the Italian restaurant. A la carte venues have very limited seating and can be booked via the RIU App only after checking in.
  • Local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
  • Snacks and drinks are served 24 hours a day.
  • All hotel guests are required to wear an All-Inclusive wristband for identification purposes.
  • Activities include kayaking, stand-up paddling, pedaloes, beach volleyball and one scuba trial in the pool.
  • Fitness Centre (for guests over the age of 18, sports shoes are compulsory), steam bath and relaxation pool.
  • RiuFit offers daily group fitness activities.
  • Entertainment programme including daytime entertainment for adults, live music, shows and Riu entertainment in the evening.

Excludes –

  • Travel insurance is not included, and it is mandatory to visit Zanzibar.
  • Winners must ensure that all passports are valid for at least 6 months beyond the return date to South Africa.
  • Travel insurance and any additional expenses not explicitly mentioned as part of the prize are not included.
  • Tourist Tax Notice.
  • All hotel guests are required to pay an infrastructure tax fee of USD5 per guest per night as per the Zanzibar Revenue Board and Government. This amount must be paid directly to the hotel upon check out.
  • All visitors to Zanzibar are required to purchase mandatory inbound insurance at a cost of $44 per person which can only be obtained through Zanzibar Insurance Corporation via the website https://visitzanzibar.go.tz.
  • The prize winner accepts full responsibility for this charge, as well as any additional costs not expressly covered in the prize package.

29.8 Travel Dates

Travel must occur within the date range specified by the prize provider. Any changes will be at the winner’s own cost.

  • Dates of travel – 5- 10 March 2026

29.9 Non-Transferability

The prize cannot be transferred, resold, or refunded.

29.10 No Cash Alternative

The prize, or any portion thereof, cannot be exchanged for cash or any other alternative.

29.11 Additional Travel Costs

Any flights, upgrades, extensions, or travel arrangements not included in the prize package are the sole responsibility of the winner.

29.12 Personal Expenses

All personal expenses and spending money are the responsibility of the winner.

29.13 Verification of Entries

Sorbet reserves the right to request proof of purchase, identity, age, and passport validity at any time. Failure to provide satisfactory documentation may result in disqualification

29.14 Right to Disqualify

Sorbet may disqualify any entrant if fraudulent behaviour, misrepresentation, or non compliance with these Terms is reasonably suspected or confirmed.

29.15 Prize Component Availability

All prize elements are subject to availability. Should any component become unavailable due to circumstances beyond Sorbet’s control, a substitute of equal or similar value may be provided at Sorbet’s discretion.

29.16 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SORBET, MOTHERKINDCO, AND EACH OF THEIR AFFILIATES WILL NOT BE RESPONSIBLE OR LIABLE IN ANY MANNER WHATSOEVER FOR ANY LOSS, DAMAGE, INJURY, DEATH, DELAY, CANCELLATION, EXPENSE, OR INCONVENIENCE SUFFERED BY THE WINNER AND/OR THEIR PARTNER, ARISING FROM OR IN CONNECTION WITH: (I) THE ACTS OR OMISSIONS (WHETHER NEGLIGENT OR OTHERWISE) OF ANY THIRD-PARTY SERVICE PROVIDERS INVOLVED IN THE FULFILMENT OF THE PRIZE, INCLUDING BUT NOT LIMITED TO TRAVEL AGENTS, AIRLINES, HOTELS, TOUR OPERATORS, TRANSPORT PROVIDERS, OR INSURERS; (II) THE CANCELLATION, RESCHEDULING, OR DELAY OF ANY FLIGHTS OR ACCOMMODATION; (III) THE IMPOSITION OF TRAVEL RESTRICTIONS, TRAVEL BANS, VISA DENIALS, BORDER CLOSURES, OR ANY OTHER GOVERNMENTAL OR REGULATORY INTERVENTIONS THAT MAY AFFECT THE USE OR ENJOYMENT OF THE PRIZE; OR (IV) ANY CIRCUMSTANCE BEYOND THE REASONABLE CONTROL OF SORBET OR MOTHERKINDCO. THE WINNER EXPRESSLY ACKNOWLEDGES THAT ALL TRAVEL ARRANGEMENTS ARE MADE AT THEIR OWN RISK AND SHALL BE SUBJECT TO THE TERMS AND CONDITIONS OF THE RELEVANT THIRD-PARTY PROVIDERS. SORBET DOES NOT GUARANTEE THE PERFORMANCE OR AVAILABILITY OF ANY THIRD-PARTY SERVICES.

29.17 Processing of Personal Information

By entering the Competition, participants consent to Sorbet collecting and processing their personal information for the purposes of managing the Competition and facilitating the prize. All personal information will be processed in accordance with the Protection of Personal Information Act no. 4 of 2013.

29.18 Marketing Consent

Entrants may be invited to opt in to receive marketing communication from Sorbet. Opting in or out of these communications will not affect eligibility.

29.19 Winner Publicity

By accepting the prize, the winner acknowledges and agrees that Sorbet Group may use their name, photographs, and likeness for publicity related to the Competition, without compensation, unless prohibited by law.

29.20 Winner’s Responsibilities

The winner is responsible for –

  1. Ensuring they meet all travel, visa, and passport requirements. Failure to comply may result in prize forfeiture.
  2. Ensuring compliance with the immigration laws of the Republic of South Africa as well as the immigration laws of the country visited.

29.21 Final Decision

All decisions made by Sorbet regarding the Competition, eligibility, and prize allocation are final and binding. No correspondence will be entered into.

29.22 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

29.23 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

30.1 Campaign period

The campaign runs from 1 to 31 December 2025.
Winners will be selected weekly at each participating Sorbet store.

30.2 How to enter

To enter, guests must

  • Visit any participating Sorbet store for a treatment.
  • Complete a Gift that Feeling nomination card in-store.
  • Place the completed card into the Gift that Feeling box provided.

Only fully completed nomination cards will be considered valid entries.

30.3 Prize

Each winner will receive a Sorbet experience to the value of R500.
Two (2) winners will be selected per store, per week, for the duration of the campaign.

30.4 Selection of winners

Winners will be selected at random from all valid nominations submitted during that week.
Draws will take place at store level, and winners will be contacted directly by the store.

30.5 Notification of winners

Winners will be notified using the contact details provided on their nomination card.
If a winner cannot be reached within 48 hours, the prize will be forfeited, and an alternate winner may be selected.

30.6 Prize redemption

Each experience is non-transferable, non-refundable, and cannot be exchanged for cash or alternative products or services.
All awarded experiences must be redeemed by 16 January 2026.

30.7 General

Sorbet reserves the right to amend these Terms & Conditions or cancel the campaign at any time without prior notice.
By participating, guests agree to be bound by these Terms & Conditions.

31.1 Competition period

The competition runs from 1 to 24 December 2025.
Winners will be announced daily on Sorbet’s social media Stories throughout the competition period.

31.2 How to enter

Follow the instructions for the daily competition posted on the Sorbet social media pages:
@SorbetGroup, @SorbetHairbar, @SorbetMAN, and @CandiandCo on Facebook and Instagram.

31.2.1 Prize

Participants stand a chance to win a share of over R200 000 in Sorbet festive gifts.

31.3 Selection of winners

Winners will be selected at random from all valid entries submitted during the competition period.
A random draw will take place daily, and winners will be announced in Sorbet’s social media Stories.
Only followers of the official Sorbet pages will be eligible to win.

31.4 Notification of winners

Winners will be contacted via Instagram or Facebook direct message.
If a winner does not respond within 48 hours, the prize will be forfeited, and another winner will be selected.

31.5 Gift redemption

Each gift is non-transferable, non-refundable, and cannot be exchanged for cash or alternative products or services.

31.6 General

Sorbet reserves the right to amend these Terms & Conditions or cancel the competition at any time without prior notice.

By entering, participants agree to be bound by these Terms & Conditions.

The promoter of this competition is Dermalogica South Africa, in partnership with Sorbet and Sorbet MAN (collectively referred to as “the Promoters”).

32.1 Competition Period

The competition runs from 1 December 2025 to 28 February 2026. No entries received outside of this period will be considered.

32.2 Eligibility

The competition is open to all South African residents aged 18 years or older.

Employees, directors, members, agents, or consultants of the Promoters, as well as their immediate family members, are not eligible to enter.

Participants must have a valid South African ID or passport and reside within South Africa.

32.3 How to Enter

Purchase any Dermalogica product from a participating Sorbet or Sorbet MAN store during the competition period.

Entry is automatic upon purchase. Proof of purchase may be required to validate entry.

Each qualifying purchase constitutes one entry.

32.4 The Prize

Two winners will each receive:

-A year’s worth of personalised professional skin treatments at a participating Sorbet or Sorbet MAN store, and

-Two Dermalogica products selected based on the winner’s skin needs.

The total prize value is R7,400 per winner.

The prize is not transferable, not refundable, and may not be exchanged for cash.

32.5 Winner Selection and Notification

Two winners will be selected by random draw within 14 days after the competition closes.

Winners will be contacted using the contact details provided at the time of purchase.

If a winner cannot be contacted within five business days, or fails to accept the prize, the Promoters reserve the right to select an alternative winner.

32.6 Prize Redemption

Professional skin treatments must be redeemed within 12 months from the date of winner notification.

Treatments are subject to availability and booking policies of the participating Sorbet or Sorbet MAN store.

Winners may be required to complete a skin consultation prior to treatment.

32.7 Publicity

By accepting the prize, winners consent to the use of their name and/or image for promotional purposes by the Promoters, without additional compensation, unless prohibited by law.

32.8 Data Protection

Personal information collected will be processed in accordance with the Protection of Personal Information Act (POPIA) and used solely for purposes related to this competition. 

32.9 General

The Promoters reserve the right to amend, suspend, or terminate the competition if required by law or in the event of circumstances beyond their control.

The Promoters are not responsible for any technical failures, lost entries, or delays beyond their control.

Any disputes will be governed by the laws of the Republic of South Africa.

A copy of these Terms and Conditions is available in-store and upon request.

33.1 Competition Period
The competition runs from 6 February 2026 to 12 February 2026, inclusive. No entries will be accepted after 12 February 2026. 

33.2 Eligibility
The competition is open to all customers who experience any treatment at any Sorbet Salon or Sorbet Man store during the competition period.

33.3 How to Enter

  • Enjoy any treatment at any Sorbet Salon or Sorbet Man store between 6 – 12 February 2026.
  • Eligible customers will be automatically entered into the competition.
  • One entry per qualifying treatment.

33.4 The Prizes
Three (3) winners will be selected and will receive the following prizes:

– Winner 1 (Sorbet Man Prize):

  • Two (2) Nu Metro VIP movie tickets
  • Two (2) Nu Metro VIP meal vouchers

– Winner 2 (Sorbet Galentine’s Day Prize – Sorbet Salon):

  • Four (4) Nu Metro VIP movie tickets
  • Four (4) Nu Metro VIP meal vouchers

– Winner 3 (Sorbet Valentines Day Prize):

  • Two (2) Nu Metro VIP movie tickets
  • Two (2) Nu Metro VIP meal vouchers

All prizes are non-transferable, non-refundable, and may not be exchanged for cash. Tickets and meal vouchers are subject to Nu Metro’s standard terms, conditions, availability, and expiry dates.

33.5 Winner Selection & Announcement

  • Winners will be randomly selected on 12 February 2026.
  • Winners will be contacted using the contact details provided and reached out via message or phone call.
  • If a winner cannot be contacted within 48 hours, Sorbet reserves the right to select an alternative winner.

33.6 Prize Fulfilment

  • Prizes will be issued by Nu Metro in a format determined by Nu Metro.
  • Nu Metro and Sorbet will not be responsible for lost, stolen, or misused tickets or vouchers once issued.

33.7 General Conditions

  • By entering the competition, participants agree to these Terms & Conditions.
  • Sorbet and Nu Metro reserve the right to amend, suspend, or cancel the competition should circumstances arise beyond their control.
  • Any attempt to manipulate or abuse the competition will result in disqualification.

33.8 Privacy & Publicity

  • By entering the competition, participants consent to Sorbet and Nu Metro using the winner’s name for marketing and social media announcement purposes related to this competition.
  • No additional personal information will be shared without the winner’s consent.
  • All personal information collected will be used solely for administering the competition and will be handled in accordance with applicable data protection laws.